Repairs Coordinator – Insurance Sector

Overview

Messenger Building Repairs is seeking a proactive and highly organised Repairs Coordinator to support our Insurance Team in an administrative capacity and contribute to the smooth and efficient running of the department.

As part of an experienced and well-established team, you will play a key role in liaising with policyholders and external stakeholders such as loss adjusters, engineers, and claim handlers. You’ll help ensure that our Contract Surveyors are meeting agreed service level agreements (SLAs), while maintaining high standards of communication and coordination throughout the repair process.

DUTIES INCLUDE

• Diary management and organisation
• Liaise with Contract Surveyors on a daily/weekly basis to ensure claims are progressing and adhering to SLA targets
• Monitoring the progress of the claim and keeping the policyholder/client/client systems updated
• Support Contract Surveyors with claim progression and assist with managing elements of the claim 
• Liaise with subcontractors from a network of professionals to arrange repairs and regular updates
• Provide advice and relevant updates to policyholders on processes
• Providing excellent and professional customer services to the policyholder and the client efficiently and effectively handling enquiries or complaints associated with the claim
• Undertake any typing and administration tasks as required i.e. type up orders, check invoices etc. 
• Maintain record registers and databases as appropriate
• Administration of supplier/subcontractor purchase orders and invoices
• Filter and deal with all incoming internal and external contact calls and emails to the mailbox
• Ensure team are kept informed and updated as appropriate
• Production of any relevant correspondence in a timely and accurate manner
• Filing of documentation effectively and efficiently on a daily/weekly basis as required
• Shred any confidential papers as and when required
• Update procedural documentation as required and ensure they are distributed to the department
• Collecting accurate information and documentation before proceeding to book repairs in
• Building professional relationships with all relevant legal and claims professionals
• Liaise with the Accounts department regarding any disputed supplier/subcontractor invoices and incoming remittances 
• Process new subcontractor/supplier paperwork on to relevant systems as required

SKILLS AND EXPERIENCE

• Microsoft Office
• Accurate typing
• Good communication skills and a confident disposition when dealing with people in difficult circumstances
• Accounts software basic knowledge – desirable
• Excellent attention to detail and good organisational and time management skills
• Ability to work on own initiative and as part of a team 
• Strong customer service skills
• Good numeracy and literacy skills

Location: Collyweston
Contract: Permanent
Hours: Full Time